Missing Pieces: How the FCC’s Broadband Map Misrepresents Public Libraries

SHLB Coalition

Back in December, I responded to an open invitation from John Windhausen, Executive Director of the Schools, Health, & Libraries Broadband  (SHLB) Coalition, during the monthly SHLB Coalition member policy call, to take a closer look at how the Federal Communications Commission’s (FCC) Broadband Map represents community anchor institutions (CAIs). I thought this would be a great opportunity to look at how public libraries are represented on the map and to help make sure public libraries, and other anchor institutions, have the opportunity to receive funding through the NTIA’s Broadband and Digital Equity grant programs.

This week, the SHLB Coalition and the American Library Association submitted an ex parte filing with information about our meeting on Monday with FCC staff. Attached to this filing was my report, titled “Missing Pieces: How the FCC’s Broadband Map Misrepresents Public Libraries.” Here is the abstract from the paper:

The Federal Communications Commission (FCC) recently released a “pre-production” draft of their National Broadband Map in an effort to provide more precise details about where internet service does and does not exist in individual locations across the U.S. While much attention has been paid to how the map represents broadband service for individual households, there is much less understanding among the general public with regards to how the map represents individual community anchor institutions, such as public schools, libraries, and hospitals. In an effort to address this gap in public understanding, and to help contribute to improving the FCC’s Broadband Map overall, this paper presents findings from a study of 200 public libraries in 20 states across the U.S. to gain a better understanding of the following: (1) whether public libraries are classified as “broadband serviceable” or not; (2) whether public library buildings are classified as “residential” or not; and (3) the level of service that public library buildings receive in individual locations. The findings from this study raise important questions about whether the FCC’s current process allows for public challenges to correct these mis-classifications. Recommendations are provided at the end of this report to help ensure that the map helps to address the broadband needs of community anchor institutions across the country. Methodology This section describes the overall approach and methods used for the study.

I hope that the ex parte filing and the report itself is helpful to public libraries and those working to ensure that the NTIA’s broadband and digital equity grant programs respond to what is required by law in H.R.3684 – Infrastructure Investment and Jobs Act.

New Article in Information Technology and Libraries

Information Technology and Libraries

My colleagues, Chris Ritzo, Jie Jiang, and I have a new article, titled “Measuring Library Broadband Networks to Address Knowledge Gaps and Data Caps” that was just published in the journal, Information Technology and Libraries. The journal is part of the American Library Association’s Core: Leadership, Infrastructures, Futures division.

Here is the abstract for the paper from the journal website:

“In this paper, we present findings from a three-year research project funded by the US Institute of Museum and Library Services that examined how advanced broadband measurement capabilities can support the infrastructure and services needed to respond to the digital demands of public library users across the US. Previous studies have identified the ongoing broadband challenges of public libraries while also highlighting the increasing digital expectations of their patrons. However, few large-scale research efforts have collected automated, longitudinal measurement data on library broadband speeds and quality of service at a local, granular level inside public libraries over time, including when buildings are closed. This research seeks to address this gap in the literature through the following research question: How can public libraries utilize broadband measurement tools to develop a better understanding of the broadband speeds and quality of service that public libraries receive? In response, quantitative measurement data were gathered from an open-source broadband measurement system that was both developed for the research and deployed at 30 public libraries across the US. Findings from our analysis of the data revealed that Ookla measurements over time can confirm when the library’s internet connection matches expected service levels and when they do not. When measurements are not consistent with expected service levels, libraries can observe the differences and correlate this with additional local information about the causes. Ongoing measurements conducted by the library enable local control and monitoring of this vital service and support critique and interrogation of the differences between internet measurement platforms. In addition, we learned that speed tests are useful for examining these trends but are only a small part of assessing an internet connection and how well it can be used for specific purposes. These findings have implications for state library agencies and federal policymakers interested in having access to data on observed versus advertised speeds and quality of service of public library broadband connections nationwide.”

The paper is available for download on the journal’s website.

 

MLBN Explainer Video

Here is a fantastic video, produced by Carson and Jessikha Block, that provides an overview of our Measuring Library Broadband Networks (MLBN) project. It’s a wonderful description of our research, which is funded by a two-year grant from the U.S. Institute of Museum and Library Services (award #LG-71-18-0110-18). to learn more about our research, please visit our project website at http://slis.simmons.edu/blogs/mlbn/

Investigating Rural Library Hotspot Lending Programs

I am excited to announce that my colleagues, Dr. Sharon Strover (University of Texas at Austin), Dr. Brian Whitacre (Oklahoma State University) and I received a $496,586 grant from the U.S. Institute of Museum and Library Services for our research project, titled “At the Edges of the National Digital Platform: Rural Library Hotspot Lending Programs.”

Here’s the description of the project from the IMLS website:

Investigators at the University of Texas at Austin, in partnership with researchers at the University of Oklahoma and Oklahoma State University, will use their research grant to examine how rural libraries address the challenges of Internet connectivity with hotspot lending programs. The project will gather qualitative and quantitative data from 24 rural libraries with hotspot lending program experience, focusing on the librarians involved with the program, the users of the program, local community stakeholders, and non-users. Research outcomes will address the role of rural libraries in local information ecosystems, the impact of hotspot lending programs on users’ quality of life and digital literacy, community outcomes of these programs, and practical requirements for offering hotspot lending programs. Deliverables for the project include a guidelines document on program implementation, a short report on rural Internet connectivity and libraries, and a final research report.

Beyond Library Walls

Beyond Library Walls

I’m excited to announce that Chris Ritzo and I have submitted a proposal to the Knight News Challenge, which is focused on the following question “How might we leverage libraries as platform to build more knowledgeable communities?”

Please read our proposal, entitled Beyond Library Walls introduced below and, if you like it, consider applauding the project.  Thanks in advance!

Beyond Library Walls will address the severe weather information needs of Oklahoma’s communities by broadening the library’s human and digital networks to include those without broadband Internet access. Our project will embrace library assets as a starting point for developing community-controlled infrastructure and software applications with residents, for residents in need of severe weather information. Beyond Library Walls will also respond to the information resources and digital capacities that non-native English speakers have identified they need before, during, and after severe weather events.

Read the full submission, here.